FREQUENTLY ASQUED QUESTIONS

These are some of the questions we receive most frequently from our clients. Before contacting, we recommend to check this section. In the event that you have not answered your question, you can contact us, our team will be happy to help you.

CAN I GET A CASTELO NOVO FURNITURE CATALOG?

Unfortunately, we do not have catalogs or brochures that can be sent directly to consumers.

CAN I BUY FROM THE WAREHOUSE?

Yes, we do sell directly to the general public.

WHY THERE IS NO PRICES ON YOUR WEBSITE?

The CasteloNovoFurniture.com website is a manufacturer’s website designed to showcase our furniture products. To obtain pricing please visit your Castelo Novo Furniture warehouse or call us at (973) 491-6409.

IS EVERYTHING CASTELO NOVO FURNITURE MAKES SHOWN ON THE WEBSITE?

The CasteloNovoFurniture.com website is designed to showcase a wide variety of our product line. The site does not feature every style. You may want to visit our Castelo Novo Furniture warehouse to view more furniture or to browse through their full color catalog.

ARE THE PICTURES IN YOUR CATALOGS ACCURATE?

Yes, they are. However, you must bear in mind that wood is a natural thing, and coloring and grains may vary.

DO YOU STAND BEHIND YOUR PRODUCTS?

We certainly do. We make every effort that the customer should be entirely satisfied. Our customer service department is always available.

WHERE CAN I FIND DIMENSIONS OF A PIECE OF FURNITURE?

Dimensions can be seen on the Product detail page.

I RECENTLY MOVED, AND IN THE MOVE, A DRAWER HANDLE WAS DAMAGED ON MY DRESSER. HELP?

Often damaged parts can be replaced. If you need to get a replacement part for a Castelo Novo Furniture product, contact us for assistance.

I NEED ASSEMBLY INSTRUCTIONS FOR MY FURNITURE. WHERE CAN I GET THEM?

If the item(s) you purchased require assembly, detailed instructions should have been included in the carton. If they were missing or you have misplaced them, please contact the store you bought the furniture from with the model number of the set for assistance.

PAYMENT METHODS

Castelo Novo Furniture accepts all major credit cards including VISA, MasterCard, American Express, Discover and Alipay.

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FINANCING OPTIONS

Castelo Novo Furniture is pleased to offer you the opportunity to apply for Synchrony Financial and Snap Finance.

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CONTACT US

Do you have any questions? Don’t hesitate, call us today! Our experienced staff can assist you with any questions.

    Contact Information:

    Adress: 69 Pacific Street, Newark, NJ 07105

    Telephone: (973) 491-6409

    Email: castelonovofurniture@gmail.com

    Hours: Monday through Saturday
    from 9:30 AM to 6:00 PM

    We Speak:

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    English

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    Spanish

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    Portuguese